Cari188 Privacy Policy – Your Data is Safe With Us

1Introduction

Cari188 (cari188.app) cares about the privacy of every individual using our platform. We understand that your personal information is sensitive, and we are committed to handling it with full responsibility, transparency and respect.

This Privacy Policy is designed to clearly explain what information we collect from you, why we need it, how we use it, and who may have access to it. We also outline your rights as the owner of that data.

This policy applies to all users and members who access or use Cari188's services through our website, mobile app or any other digital channel we operate. If you have any questions after reading this document, our support team is available to assist you at any time.

2Types of Data We Collect

We collect two main categories of information: data you provide directly and data collected automatically when you use our platform.

3How We Collect Information

Information is collected through several different channels depending on your interaction with the Cari188 platform:

• Account registration: You provide basic information such as your name, email and phone number when registering.
• KYC verification: Identity documents such as MyKad or passport are submitted as part of the mandatory identity verification process prior to the first withdrawal.
• Financial transactions: Details related to deposits and withdrawals are recorded to meet financial compliance and internal audit requirements.
• Activity on the platform: Our system automatically records game data, betting preferences, and activity history for security and service improvement purposes.
• Cookies and similar technologies: Technical information is collected via browser cookies when you browse our website.
• Support communications: Conversations with our customer support team are retained for reference and service quality improvement.

4How Your Information Is Used

Cari188 uses collected information only for lawful and necessary purposes. We do not collect more data than is required to operate our services properly. The primary purposes for using your data are as follows:

• Account management: Creating, maintaining and protecting your member account
• Payment processing: Processing deposits and withdrawals securely and accurately
• Identity verification: Meeting KYC requirements and anti-money laundering compliance obligations
• Platform security: Detecting and preventing fraud, unauthorised access and suspicious activity
• Service improvement: Analysing usage patterns to improve the gaming experience
• Service communications: Sending important notices related to your account, withdrawals and security updates
• Legal compliance: Fulfilling reporting obligations to relevant regulatory bodies when required

5Data Sharing and Disclosure

Cari188 does not sell, rent or disclose your personal information to third parties for marketing purposes. However, in the following limited situations, data may be shared:

• Payment service providers: Financial information that must be shared with payment gateways to process your transactions. All such providers are bound by strict confidentiality agreements.
• Game providers: Minimum technical data required to display games from our software provider partners. No complete personal information is shared.
• Regulatory body: When required by Malaysian law or applicable international regulatory bodies, we will disclose only the necessary information.
• Law enforcement: In the event of a valid court order or directive from a lawful authority, we will comply with such requirements.

6Data Security & Protection

We invest seriously in security infrastructure to ensure your personal data is protected at every stage — whether during transmission over the internet, while stored on our servers, or during internal processing.

Key security measures we implement:

• 256-bit SSL Encryption: All communication between your browser and our servers is secured with banking-grade encryption
• Layered access controls: Only authorised staff with a clear business need may access member data
• Real-time monitoring: An active threat detection system monitors suspicious activity on the platform 24 hours a day
• Regular security testing: Penetration testing and security audits are conducted regularly by independent parties
• Stored data encryption: Sensitive data stored in our databases is also protected with an additional encryption layer
• Secure backups: Data backups are performed regularly and stored at separate, protected locations

7Data Retention and Deletion

Cari188 only retains your personal data for as long as necessary to fulfil the purposes stated in this policy or as required by law and regulatory obligations.

• Active account data: Retained for the duration your account remains active
• Financial transaction records: Retained for a minimum of five (5) years in accordance with anti-money laundering legal requirements
• Support communication logs: Retained for two (2) years from the date of interaction
• Technical data and access logs: Retained for ninety (90) days for security purposes

Once the retention period expires or an account is closed (with no remaining legal obligation to retain the data), your data will be securely deleted or anonymised so it can no longer be linked to your identity.

8Your Rights Regarding Personal Data

As the data owner, you have certain rights regarding the personal information we hold. We respect and facilitate the exercise of these rights:

To exercise any of the above rights, please contact our support team via live chat or email. We will process your request within a reasonable timeframe. Please note that certain requests may be limited by legal obligations we are required to comply with.

9Cookies & Similar Technologies

Cari188 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as login, session security and navigation. These cookies cannot be disabled as the platform will not function without them.
• Performance Cookies: Collecting information about how you use our website (such as the most frequently visited pages) to help us improve the platform.
• Preference Cookies: Saving your preferences such as language and display settings so you do not need to reconfigure them each time.

You can manage or delete cookies through your browser settings at any time. However, please note that disabling essential cookies may affect the functionality and security of your platform session.

10Changes to This Privacy Policy

Cari188 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements or service improvements.

Each time this policy is updated:

• The "Updated" date at the top of this page will be revised
• Significant changes will be communicated via your registered email or an in-platform notice
• Continued use of the platform after changes take effect constitutes acceptance of the amended policy

We encourage you to review this page regularly to stay informed about how we protect your information.

11Contact Our Privacy Team

If you have any questions, concerns, or requests relating to this Privacy Policy or how we handle your personal data, please contact us through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week — the fastest method for an immediate response
• Privacy Email: [email protected]
• General Support: [email protected]

We are committed to responding to all privacy-related enquiries within 72 hours from the date of receipt. For identity verification or data access requests, the process may take slightly longer depending on the level of verification required.

For more information on the platform's overall policies, you may refer to Terms and Conditions and Responsible Gaming us.